Hospitality Japan Conference 2023

Date: November 28, 2023 Venue: ANA Crowne Plaza Osaka

A look at the event on the day.

More than 250 hotel industry leaders gather together! A platform for analyzing the current state of Japan’s tourism industry and improving the development of the hospitality industry

The Hospitality Asia Event Series is one of the most influential conference brands that brings together people involved in the tourism and hospitality industry.
Comprised of events such as the Hotel Marketing & Revenue Conference (HMR), Hospitality Indonesia Conference (HIC), Hospitality Vietnam Conference (HVC), Hospitality Malaysia Conference (HMC), Hospitality Asia Forum (Singapore), Hospitality Philippines Conference (HPC), and Hospitality Japan Conference (HJC), it focuses on providing timely market insights that drive corporate strategy and growth. Unlike other CEO-focused investment conferences, Hospitality Asia takes a slightly different approach. We often invite vice presidents and division managers who are involved in actual contract negotiations and day-to-day operations and are thought to have a deeper understanding of how projects are advanced. In addition, consultants from all over Asia will provide diverse knowledge to plan high-level programs.

Operation Optimization Track 11:00am – 11:40am

[Panel Talk] What is the key to retaining excellent hoteliers through empowerment?

Even before COVID-19, Japan’s large-scale hotel industry suffered unprecedented staff reductions. The turnover rate in this industry is overwhelmingly higher than in other industries, mainly due to low wages, long working hours, and few holidays. This also affects the quality of human resources. What is required of hotel and accommodation industry employees is hospitality skills such as communication skills, manners, and consideration. In this session, we will explain in detail the strategies for securing high-quality human resources, building an effective education system, and providing services with high customer satisfaction.

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■ 2023 Japan Hotel Industry Conference

https://hospitality-asia.com/hjc2023(external link)